Jax Custom Glass
(904) 909-9950
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Privacy Policy

Jax Custom Glass LLC – Privacy Policy

Last Updated: November 22nd, 2025.

Jax Custom Glass LLC (“Jax Custom Glass,” “we,” “us,” or “our”) provides custom glass services including frameless shower enclosures, mirrors, tabletops, shelves, and related residential or commercial glass products (the “Services”). This Privacy Policy describes how we collect, use, store, and disclose information about individuals (“Personal Information”) when you visit our website, contact us, request a quote, schedule a service, or otherwise interact with us.

By using our website or Services, you agree to this Privacy Policy.

1. A Note About Children

Our website and Services are not intended for individuals under the age of 13.

We do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information to us, please contact us at info@jaxcustomglass.com so we can delete it promptly.

2. Information We Collect

A. Information You Provide Directly

We may collect Personal Information when you:

  • Request a quote
  • Schedule an appointment
  • Sign a work order or contract
  • Pay for Services
  • Submit a form on our website
  • Contact us by phone, email, text message, or through third-party platforms
  • Upload or send photos for estimates

 

This may include:

  • Name
  • Email address
  • Phone number
  • Service address or project location
  • Photos or videos of your property
  • Billing or payment information
  • Job details and design preferences

 

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and similar tracking data

 

C. Employment or Contractor Applicants

If you apply for a job or contractor position, we may collect:

  • Resume information
  • Contact details
  • Work history
  • Certifications
  • Background information (when permitted by law)

 

3. How We Use Personal Information

We use Personal Information to:

  • Provide and deliver our Services
  • Generate quotes and determine project requirements
  • Schedule appointments and communicate with customers
  • Process payments and send invoices or receipts
  • Maintain internal business records
  • Improve our website and customer experience
  • Run and measure marketing and advertising campaigns (e.g., via Google Ads)
  • Respond to customer inquiries and support requests
  • Send appointment reminders, installation updates, and project notifications
  • Comply with legal and regulatory obligations
  • We do not sell Personal Information.

 

4. Payment Information & Communication Platforms

Payments made to Jax Custom Glass may be processed through secure third-party payment processors. We do not store full credit card numbers on our systems.

We may use customer management and communication platforms—such as Jobber, Quo, or other similar third-party service providers—to send estimates, invoices, payment links, text messages, appointment reminders, and service updates. These providers may process and store limited customer information on our behalf in accordance with their own privacy and security practices. We may update or change these providers as our business evolves.

If you choose to save a payment card for future use through our payment processor or CRM platform (such as Jobber Payments), your card information is securely tokenized and stored by the third-party processor. Jax Custom Glass does not have access to your full card number, CVV, or sensitive payment data.

 

5. Cookies and Tracking Technologies

We may use cookies, tracking pixels, and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Prevent fraud
  • Deliver and measure digital advertising (e.g., via Google Ads)

Advertising partners may recognize your device or browser to deliver relevant ads.
You may disable cookies in your browser settings, but some features may not function properly.

 

6. Sharing Your Information

A. Service Providers and Business Contractors

We work with trusted third parties who help us operate, improve, and support our business. These may include:

  • Customer management tools (e.g., Jobber or similar)
  • Communication platforms (e.g., Quo or similar)
  • Marketing agencies, advertising partners, and consultants
  • Website developers, IT technicians, and technical contractors
  • Call centers or customer outreach services
  • Online advertising platforms (e.g., Google Ads)
  • Payment processors
  • IT hosting, storage, and support providers

These third parties may have access to Personal Information only as needed to perform work for us and are not permitted to use, sell, or disclose the information for their own independent purposes.

B. Legal or Safety Requirements

We may disclose information when necessary to:

  • Comply with applicable laws or lawful requests
  • Protect our rights, staff, customers, or property
  • Prevent or investigate fraud, security issues, or misuse of our Services


C. Business Transfers

If Jax Custom Glass is involved in a merger, acquisition, or reorganization, Personal Information may be transferred as permitted by law.

We do not sell Personal Information.

 

7. SMS Privacy Policy

Jax Custom Glass may collect and process Personal Data related to SMS/text messaging, including phone numbers, message content, and communication preferences.

Third Parties That Help Provide the Messaging Service

We may share your Personal Data with messaging platforms, phone carriers, communication vendors, and service providers essential to delivering SMS messages.
We will not share SMS opt-in data or phone numbers with any third party for independent marketing or unrelated purposes.
We do not sell text message opt-in data.

Additional Disclosures

SMS-related Personal Data may be shared with affiliates as necessary to provide services, subject to this Policy.

Text message opt-in data and consent are never shared except as required to support the messaging service.

SMS Use & Purpose

By opting into SMS, you agree that we may send:

  • Appointment confirmations
  • Installation or service updates
  • Estimates, invoices, and payment notifications
  • Responses to customer inquiries
  • Optional promotional texts (only with explicit consent)

SMS Opt-Out

You may opt out at any time by replying STOP.
Message and data rates may apply.

 

8. Third-Party Tools We Use (Summary)

We use third-party tools to operate our Services, including:

  • Jobber – CRM for scheduling, invoicing, estimates, customer communication
  • Quo – VOIP, call handling, and text communication
  • Google Ads – Digital advertising and analytics tools

These third parties process Personal Information in accordance with their own privacy practices and applicable regulations.


9. Security

We implement reasonable physical, administrative, and technical safeguards designed to protect Personal Information from unauthorized access or misuse.

However, no method of electronic storage or transmission is completely secure.


10. Data Retention

We retain Personal Information for as long as necessary to:

  • Deliver our Services
  • Maintain accurate service history for future reference
  • Respond to customer questions or warranty-related matters
  • Support internal analytics, customer behavior insights, and service improvements
  • Conduct future marketing or promotional campaigns where permitted by law
  • Fulfill legal, accounting, and regulatory requirements

We may retain customer information even after a project or service is completed for legitimate business purposes, including historical records and long-term customer support.

When Personal Information is no longer required by law or by legitimate business needs, it is securely deleted, anonymized, or otherwise disposed of in accordance with industry standards.


11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your Personal Information
  • Request corrections
  • Request deletion (where legally permitted)
  • Withdraw consent

To exercise your rights, contact us at:

📧 info@jaxcustomglass.com
📞 (904) 909-9950
📬 226 Palomar Dr, Saint Johns, FL 32259


12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.


13. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date above reflects the most recent revision.
Your continued use of our Services after an update constitutes acceptance of the revised Policy.


14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your Personal Information, please contact us:

Jax Custom Glass LLC
📧 info@jaxcustomglass.com
📞 (904) 909-9950
📬 226 Palomar Dr, Saint Johns, FL 32259